This policy explains refund requests and renewal cancellation for Crescreendo purchases. It applies alongside our Terms of Service.
Creem purchases and consumer rights
Purchases processed by Creem are handled under Creem's Buyer Terms and applicable consumer protection law. Nothing here limits mandatory withdrawal or refund rights that apply to your country and purchase. We do not offer an additional unconditional money-back guarantee for every purchase.
How to request a refund
To request a refund or report a product issue, contact support@crescreendo.com with your purchase reference and a description of the problem. Do not send payment card details or passwords.
Include the reference from your receipt so we can review the relevant purchase. Requests outside statutory entitlements are reviewed individually; submitting a request does not guarantee approval. If an issue remains unresolved, you can contact Creem through its customer portal or support. Creem processes approved refunds under its Buyer Terms and applicable law.
Canceling subscription renewal
Cancel renewal through the subscription-management link in your receipt or Crescreendo Billing. Cancellation prevents future renewal charges and does not itself refund a previous payment. Access normally continues until the end of the paid period, except where a refund, account deletion, or another applicable contractual rule ends it earlier.
A confirmed full refund ends paid access for the refunded period and removes its unused included credits. It does not delete your projects or prevent free editing and PNG export. Partial refunds are reviewed separately.
Earlier purchases and support
Purchases made through another payment provider remain subject to the terms applicable to that purchase. This policy does not retroactively reduce existing purchase rights. Contact support@crescreendo.com for help finding the correct support channel.
Operator: Kangmin Kim, Crescreendo